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Customer Support

We’re here to help 24/7. Get answers to your questions, track your shipments, or
speak with our logistics experts.

How Can We Help You?

Choose your preferred way to reach out to us. Our team is ready to assist with any questions or concerns.

Call Us

Speak directly with a logistics expert

Mon – Fri, 09:00-17:30 UTC

Call

Email

Speak directly with a logistics expert

Mon – Fri, 09:00-17:30 UTC

Frequently Asked Questions

Quick answers to common questions about our logistics services

How do I track my shipment?

You can track your shipment using the tracking number provided in your confirmation email. Simply enter it in our Track Shipments area.

What are your shipping rates?

Our rates vary based on volume, weight and the pickup/delivery addresses

Do you handle customs clearance?

Yes, we handle all your customs requirements. We specialize in UK import/export customs entries

What items are prohibited from shipping?

Due to additional certification and licensing we are unable to handle any food stuffs, tobacco, explosives and munitions

How do I file a claim for damaged goods?

In the event of goods being damaged, please reach out to your personal account manager and they will be happy to talk you through the steps of making an insurance claim

How do I login to the My Shipments area?

You can access the customer area login via our homepage, or by visiting: My Shipments

Where can I see my quotes?

Within the My Shipments area, you can find the quotes section in the sidebar, which lists all of your quotes with us

Where can I see my bookings?

Within the My Shipments area, you can see the bookings section which lists all of your bookings with us.

Contact Information

Telephone
+44 (0)1494 509700

General Enquiries
[email protected]

Sales Enquiries
[email protected]

Location

Aver Logistics Ltd
Chenies Manor House
Chenies
Buckinghamshire
WD3 6EP

Useful Links

Terms and Conditions

Corporate Social Responsibility